Information to the Parent

1. The Company may make available the facility of enrolling Your child/children for Company Learning Program after You have provided the Company information as required by way of a written / online application submitted to the Company (the “Information”).
2. You shall ensure that the Information provided by You in the Website’s registration form or otherwise is complete, accurate and up to date.
3. If You provide any Information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current or incomplete), or the Company has reasonable grounds to suspect that such Information is untrue, inaccurate, not current or incomplete, the Company has the right to refuse or cancel the enrolment of Your child.
4. By giving your details you acknowledge by giving consent that you shall be contacted by Company and your call may be monitored or recorded for quality assurance and training purposes.

Obligations of the Parent

1. The fee is payable in advance for the program duration.
2. You shall pay the tenure fees, as prescribed, in the designated account mentioned on the invoice. If You default in payment of the fees for a successive period of seven (7) days, the enrolment of the student shall stand cancelled and You/Your child will not be entitled to receive the benefit(s) under the Company Learning Program.
3. You shall be responsible for the conveyance of the Your child/children to and from the premises used for teaching by Tutor to your own premises and vice versa, if applicable. The Tutor or the Company shall not hold any responsibility, whatsoever, with respect to such conveyance to and from the premises, in cases, where applicable.
4. You shall not have any claim, whatsoever, on the Content provided by the Company and shall not acquire any right, title, or interest in or to the Content.
5. Where a parent/ student is discontinuing with Company Learning Program, access to the account, app etc shall be suspended.

Class Related

1. A class is defined as NO SHOW if the student has not joined the class within 10 minutes of the scheduled start time, the class may be cancelled, without any compensatory class and will be treated as a missed class, fully chargeable.
2. NO SHOWs are not entitled to a compensatory class. However, with a prior written notice of 12 hours communicated to Company, Company will help you reschedule the class.
3. For quality purposes, Company will maintain a digital record of the class which will be property of Company always and Company reserve the right to analysis the recorded data for such purpose as may be deemed suitable for enhancement of the course, quality of teaching, class experience etc.
4. Depending on the tuition fee and the tenure, the student is entitled to get a maximum number of classes within the stipulated period.
5. For NO SHOW due to technical issues, Company will arrange for compensatory classes if the student/guardian has reached out to the tutor/ Company’s help desk at least 3 hours before the scheduled classes. In case technical issues are experienced during or before the class hours, Company will arrange for compensatory classes, if the reported issue is found true and is validated by Company team.

Student Break and Rescheduling Benefit Policy

Emergency Rescheduling Benefit

1. We understand that unforeseen circumstances may arise, and as a result, students may not be able to attend a particular class and may need to have it either cancelled or rescheduled. To accommodate such situations, we offer an “Emergency Rescheduling Benefit” which allows Parents to get up to 6 (six) classes in a calendar quarter, rescheduled on behalf of the student. For purposes of clarity, the first calendar quarter of the year runs from January 1st to March 31st.
2. This benefit may be utilized by Parents for rescheduling a maximum of 6 (six) classes per calendar quarter in case of illness or an emergency.
3. If a class is cancelled as a result of this benefit, a student is entitled to a make-up class in lieu of each missed class. Within 60 (sixty) days of the date of the missed class or before the student’s program term is complete, whichever is earlier, the Tutor will propose a make-up class slot. The make-up class will be scheduled in addition to the regular class schedule, and the Tutor and Parents will work together to agree on a date and time for the make-up class.
4. If the make-up class is not taken within the specified time slot, for any reason whatsoever the missed class shall be considered as lapsed and will not be rescheduled or compensated in any way. It is the responsibility of the Parents to ensure that the make-up class is scheduled and conducted within the prescribed timeline to avoid forfeiture of the missed class.
5. Parents must apply for availing the Emergency Rescheduling Benefit using the Company application at least 1 (one) minute prior to the scheduled class start time.
6. Any unused units, accrued pursuant to the Emergency Rescheduling Benefit, shall be deemed to have lapsed at the end of a calendar quarter, and shall not be carried over to the subsequent quarter.

Break for a Week Benefit

1. This break option has been discontinued with effect from September 9, 2023. If a break has been applied for, prior to September 9, 2023, it shall not be revoked.

Planned Break Benefit

1. Parents, on behalf of the student, are entitled to apply for a planned break of up to 60 (sixty) days during a calendar year (“Planned Break Benefit”) to accommodate various breaks and vacations.
2. Planned Break Benefit, if availed in accordance with this Clause 3, shall result in an extension of the program tenure for the student.
3. Units for availing the Planned Break Benefit shall be allotted to each student on the date of onboarding and subsequently on January 1st of every calendar year, on a prorated basis. For example, if a student joins on September 15, we will get only 30 days of break on the date of joining.
4. Parents must apply for availing the Planned Break Benefit using the Company application at least 1 (one) day before the scheduled class start time.
5. The minimum duration for which such Planned Break Benefit may be applied for is 1 (one) day and multiples of a day.
6. Any unused units, accrued pursuant to the Planned Break Benefit, shall be deemed to have lapsed at the end of the calendar year and shall not be carried over to the subsequent year.

Other conditions

1. For availing any of the aforementioned benefits, Parents must apply for the same using the Company application, on behalf of the student, within the prescribed time limit.
2. The Parents shall be solely responsible to ensure that the break is applied in a timely manner, through the Company application and as per the process enumerated hereinbefore. If a Parent fails to do so, , the class schedule will remain unchanged and the Company shall have no liability for the same. It is being clarified further that no other form of communication, whether through the Tutor or otherwise, shall be considered or entertained. If a student remains absent from a scheduled class, that class shall be deemed to have lapsed and the student shall not be entitled to any compensation, whether monetary or otherwise, in lieu of lapsed class.

Student Transfer/ Tutor Change Policy

1. A student transfer can happen under various circumstances such as unavailability of preferred time slots, request for change of tutor, discontinuation of classes from a tutor, tutor break, etc.
2. Company on its sole discretion can transfer the student, with prior consultation from the student’s parent/guardian.

Refund of Student Fee

1 Company Refund Policy allows refund of 100% of Student Fee on pro rata basis, for unused classes,– during the tenure of the program enrolled by the student (For example – If the students enrolled for a 6 months tenure program on 1st of January for 48 classes and if the student applies for refund after 12 classes then the Company shall refund for the unused 36 classes which shall be claimed by the student on or before 30th of June which will be the tenure of the program).

2 The Company shall not be liable for any refund, if the student does not attend the allotted classes within the stipulated tenure and does not claim for refund within the said tenure.

3 Company will request you to share your bank account details where it can transfer the refund amount and such other documents (for international students), as may be required, to process the refund. All applicable refunds for unused classes shall be paid to the source account of the Customer from where the payment was originally made, within a period of thirty (30) days and as per FEMA guidelines.